Help Desk Technical Support

  • Full Time
  • Woodside, NS
  • November 30, 2019

Website Concentrix

Job Contact: Darlene Fournier
Company Phone: +1 902-428-9936
Job Start Date: As soon as possible

If you have a passion for pets and a love of technology Join our pack!

Find a career with the company leading the pet tech movement in GPS pet trackers and activity monitors for dogs and cats.

At Concentrix we are fanatical about our staff and clients. We are tenacious in our pursuit of excellence and offer a high level of quality service. We’re not afraid of being bold and disruptive in the marketplace and we like shaking things up. We take our values seriously and they are threaded into everything that we do – we are ONE CONCENTRIX. Join us and BE the Difference for the world’s best brands!

What You’ll Do:

  • Assisting our customers via email and phone with technical support needs
  • Resolves customer issues on the first call contact whenever possible without having to transfer the call
  • Make a connection with each customer
  • Provide the best support experience possible for each customer
  • Utilize desk.com to manage support queue and tickets
  • Issue RMA and replacements using order fulfillment tools
  • Manage RMA refund process
  • Participate in weekly discussion about issues that are unique and/or are frequently seen
  • Work with Customer Experience Management to find ways to improve user experience

What You’re Like:

  • Not afraid to pick up the phone and talk to a customer
  • Genuinely enjoy helping people with technical challenges
  • Goes out of the way to be of assistance to people
  • Keeps abreast of latest mobile technology and gadgets
  • Able to remain cool when folks become frustrated
  • Ability to multitask efficiently between phone calls and emails
  • Understands every interaction affects the customer’s perception of the company

What we offer:

  • Competitive salary
  • Employee referral program- earn money by referring your friends and family
  •  Career Pathing and Advancement Opportunities
  • In-house educational programs
  • Terrific benefit package (medical, vision, dental)
  • Employee Assistance Program includes legal, financial and health support
  • Employee discounts
  • Free parking, located on major bus routes, just across from the Woodside Ferry Terminal
Other Requirements :

What You’ll Need:

  • 2 Years experience in customer support or retail experience
  • Technical support experience required
  • Great understanding of how GPS, mobile phones, Bluetooth and home networking works
  • Desire to provide our customers excellent and compassionate support
  • Must be empathetic with customers as you are working with Pet Owners
  • Love for Pets
  • Exceptional written and verbal English communication skills
  • Experience using support ticket platforms such as Desk.com, Salesforce or Zendesk
  • Quick in typing to respond to emails in a timely manner
Salary Range: $15.50 per hour
    Essential Skills:
  • Working with Others
  • Communications Skills
  • Problem Solving
  • Computer Skills
    Soft Skills:
  • Motivation
  • Team Work
  • Adaptability
How to Apply:

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

EMail: dartmouth.recruiting@concentrix.com

Nova Scotia Works

Futureworx is now a Nova Scotia Works Employment Services Centre. We help job seekers and employers navigate a range of programs – from career planning, job searches and on-the-job development to recruitment, planning and HR support.

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NSW Offices:
Truro - 902-893-6859
Elmsdale - 902-883-7010
Tatamagouche - 902-657-0180

Head Office:
14 Court Street, Suite 305
Truro, NS B2N 3H7

Tel: 902-843-4290
Fax: 902-843-4294

Hours:
Mon - Fri 8:30 am - 4:30 pm