Inbound Financial Services Representative

  • Full Time
  • Woodside, NS
  • November 30, 2019

Website Concentrix

Company Phone: +1 902-428-9936
Job Start Date: As soon as possible

At Concentrix we are fanatical about our staff and clients. We are tenacious in our pursuit of excellence and offer a high level of quality service. We’re not afraid of being bold and disruptive in the marketplace and we like shaking things up. We take our values seriously and they are threaded into everything that we do – we are ONE CONCENTRIX. Join us and BE the Difference for the world’s best brands!

Career Description/Summary:

• Responsible for receiving, evaluating, and responding to a high volume of customer inquiries, requests, or concerns and provide resolutions promptly
• Build customer loyalty by establishing rapport with customers and respond in a tactful, courteous and responsive manner
• Participates in all department meetings, learning and development, and coaching sessions as requested
• Obtains and maintains an effective level of products and service knowledge
• Must be flexible and adaptive to Customer Care Center hours of operations
• Ensures all business transactions follow operational, technical, and regulatory requirements
• Respond to customer requests for assistance in resolving servicing issues including but not limited to the following:
• Account Balances
• Address Changes
• Branch locations and hours
• Card services (issue/replace cards, reset PIN #, etc.)
• Check orders
• Deposit Verifications
• Financial Transfers
• Statements
• Stop Payments
• Verify check and deposit postings
• Performs other duties as assigned

What we offer:

• Competitive salary
• Employee referral program- earn money by referring your friends and family
• Career Pathing and Advancement Opportunities
• In-house educational programs
• Terrific benefit package (medical, vision, dental)
• Employee Assistance Program includes legal, financial and health support
• Employee discounts
• Free parking, located on major bus routes, just across from the Woodside Ferry Terminal

Location: 103-375 Pleasant Street, Dartmouth, NS, B2Y 4N4

Salary Range: $13.00 Hourly ($13.50 hourly after 6 months and $14.00 hourly after 12 months of service)
    Essential Skills:
  • Working with Others
  • Communications Skills
  • Problem Solving
  • Computer Skills
    Soft Skills:
  • Motivation
  • Team Work
  • Adaptability
How to Apply:


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NSW Offices:
Truro - 902-893-6859
Elmsdale - 902-883-7010
Tatamagouche - 902-657-0180

Head Office:
14 Court Street, Suite 305
Truro, NS B2N 3H7

Tel: 902-843-4290
Fax: 902-843-4294

Mon - Fri 8:30 am - 4:30 pm