Room Attendant

  • Full Time
  • Enfield, NS
  • October 31, 2019

Holiday Inn Express

Job Contact: Karen Kingsley
Company Phone: +1 902-576-7600
Company Fax: +1 902-576-7601
Job Start Date: As soon as possible

We are currently looking for Room Attendants. At Holiday Inn Express® we want our guests to rest and feel energized and ready for the day ahead which means we need team members to demonstrate the following service behaviors:

  • Make a Connection – show guests that they are important and make them feel at ease by taking time to acknowledge them in a friendly way
  • Be Helpful – familiarize yourself with all the services in the hotel and the local area to answer any question and give guests what they need to find their own way
  • Be Efficient – take ownership and play your part to get things done by making things easier for guests; doing as much as in advance and multi-task when you need to

Areas of Accountability:

  • Exceed guest expectations by ensuring we provide superior service and teamwork:
  • Ensure all hotel services are delivered efficiently and in a timely manner.
  • Consistently communicate information and requests to Manager to ensure teamwork generates exceptional guest service.
  • Ensure rooms security by maintaining effective key control and confidentiality.
  • Motivate self and co-workers by displaying excellence in customer service.

Maintain clean and safe working conditions within department and hotel:

  • Notify management of any problems or discrepancies.
  • Take corrective action, where required, to improve safety of work areas.
  • Follow IHG 5 Ways of Clean procedures

Perform tasks specific to Guest Services team:

  • Clean all areas of guest rooms in a thorough, timely and efficient manner, as per hotel standards.- 16 rooms per day
  • Monitor and maintain daily stock levels of linens and supplies
  • Report lost and found items as per policy
  • Maintain guest safety and security by following set procedures
  • Record and report any repairs as per hotel procedure
  • Dispose of waste according to hotel recycling procedures
  • Any other work assigned by the Director of Housekeeping or Supervisory team

General:

  • Focus on consistent delivery of Holiday Inn Standards for housekeeping, Mission, and Values
  • Resolve any areas of concern relating to the safety and security of guests or staff.
  • Maintain high level of integrity by respecting the privacy of guests and associates.
  • Ensure management is informed of all unusual activity and matters of significance.
  • Perform all duties in a timely and efficient manner in accordance with established corporate policies and procedures to achieve the overall objectives of this position
  • Good verbal and written communication skills
  • Detail-oriented and well organized
  • Able to work independently
  • Must be able to bend, extend arm reach over head, kneel and stand for long periods of time
  • Must be able to lift 20 lbs
  • Must be able to push, pull and maneuver a fully stocked cart
  • Available for work weekdays, weekends and holidays
  • Previous cleaning or hotel-related experience an asset

Company Benefits:

  • Excellent travel benefits with IHG hotels worldwide
  • Group insurance plan
  • Free Staff Parking
  • Discounted staff meals
  • MetroX Bus stops just outside hotel entrance
Salary Range: $12.00 per hour
    Salary Includes:
  • Benefits
    Essential Skills:
  • Working with Others
  • Problem Solving
  • Continuous Learning
    Soft Skills:
  • Motivation
  • Attitude
  • Accountability
  • Time Management
  • Stress Management
  • Team Work
How to Apply:

Email kkingsley@hiehalifaxairport.com

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NSW Offices:
Truro - 902-893-6859
Elmsdale - 902-883-7010
Tatamagouche - 902-657-0180

Head Office:
14 Court Street, Suite 305
Truro, NS B2N 3H7

Tel: 902-843-4290
Fax: 902-843-4294

Hours:
Mon - Fri 8:30 am - 4:30 pm