Shift Supervisor

Website Starbucks Coffee Company

Job Start Date: As soon as possible

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. You will be responsible for modeling and acting in accordance with Starbucks guiding principles and best of all, you’ll be part of a company that is consistently rated as a great place to work and the people here love what they do.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

  • Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
  • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
  • Anticipates customer and store needs by constantly evaluating environment and customers for cues.
  • Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
  • Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
  • Provides feedback to store manager on partner performance during shift.
  • Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
  • Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
  • Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
  • Discovers and responds to customer needs.
  • Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns.
  • Executes store operations during scheduled shifts.
  • Organizes opening and closing duties as assigned.
  • Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
  • Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
  • Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
  • Maintains regular and consistent attendance and punctuality.
  • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
  • Follows health, safety and sanitation guidelines for all products.
  • Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
  • Utilizes operational tools to achieve operational excellence during the shift.
Other Requirements :

Summary of Experience:

  • Customer service experience in a retail or restaurant environment

Required Knowledge, Skills & Abilities

  • Ability to direct the work of others
  • Ability to learn quickly
  • Effective oral communication skills
  • Knowledge of the retail environment
  • Strong interpersonal skills
  • Ability to work as part of a team
    Salary Includes:
  • Benefits
    Essential Skills:
  • Reading
  • Working with Others
  • Document Use
  • Communications Skills
  • Numeracy
  • Writing
  • Problem Solving
  • Continuous Learning
  • Computer Skills
    Soft Skills:
  • Motivation
  • Attitude
  • Accountability
  • Time Management
  • Stress Management
  • Team Work
  • Adaptability
  • Confidence
How to Apply:

Please apply online at www.starbucks.ca/careers

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2 days ago

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Check out this Job Fair happening next week in New Glasgow. Being hosted by our colleagues at the Career Connections - Nova Scotia Works Pictou CountyJob Fair!!! Mark the date! Wednesday, April 24/19 from 10 am - 3 pm
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To those affected by the recent news of Tandus’ closure in Truro, check out this message from Stanfield's.

Stanfield's
We at Stanfield's are sad to learn about the announced closure of our long time manufacturing neighbour here in Truro, Tarkett North America (formerly Crossley Carpet Mills).

We have both seen a lot change over the years. It's just another loud and clear message that together as consumers we must rally behind and support #MadeInCanada.

We're proud to share that our Made in Canada focus is working. Our Stanfield's brand is growing and expanding. We are committed to Made in Canada and we are committed to Truro - this year marks our 163rd year in business.

Today we are bursting at the seams and are in need of really great people to add to our team. In 2019 we have added 16 new members to our team, bringing the total to 300.

We continue to expand and have an immediate need for a number of positions. We anticipate adding 50 new members to our Truro team in the near term. We continue to grow and evolve - give our social media pages a look - we might surprise you! We aren't your grandfather's underwear company any more!

To the carpet factory employees, we are so sorry for the tough news. We encourage you to watch for opportunities on our careers section (www.stanfields.com/careers). Feel free to drop in to 1 Logan Street or email [email protected] with your resume.
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With recent news of Tarkett closing their Truro manufacturing site, most social media platforms have been buzzing with news and press releases from local businesses expressing their shock and... https://t.co/b19p79RhAl

Check out this Job Fair happening next week in New Glasgow. Being hosted by our colleagues at the Career Connections - Nova Scotia Works Pictou County https://t.co/souifHyiGa

To those affected by the recent news of Tandus’ closure in Truro, check out this message from Stanfield's. https://t.co/1xTzU1chvt

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NSW Offices:
Truro - 902-893-6859
Elmsdale - 902-883-7010
Tatamagouche - 902-657-0180

Head Office:
14 Court Street, Suite 305
Truro, NS B2N 3H7

Tel: 902-843-4290
Fax: 902-843-4294

Hours:
Mon - Fri 8:30 am - 4:30 pm